Dallas water customers who receive an unexpected bill can use DallasGo to review available water-usage and account information, then request an individual review through Dallas Water Utilities.
The utility says approximately 99% of customers receive accurate meter readings and bills each month. It also says its meter-reading method did not change when its upgraded billing system integrated with DallasGo on May 18.
How to check an unexpected bill
- Review the usage shown in DallasGo. The upgrade added online water-usage views, giving customers a place to compare the usage associated with their accounts.
- Check the account’s requests. DallasGo now includes a customer-request dashboard. Review the information available there when gathering the details connected to a suspected billing problem.
- Document the issue. Note the bill and usage information that appears unexpected so the account-specific question is clear when requesting a review.
- Ask Dallas Water Utilities to review the account. Customers can make that request by phone, email or through DallasGo. The city’s billing statement provides the official review guidance.
Customers who need more time to pay can also check DallasGo for online payment-plan enrollment, one of the features added in the upgrade. The city described that tool, along with the usage and request views, in its DallasGo feature announcement.
The utility’s systemwide accuracy figure does not settle whether a particular bill is correct. The individual-review process is the route the city provides for resolving an account-specific concern.
